Click "Forgot your password?" on the login screen. Enter your registered email address and you'll receive a reset link valid for 30 minutes. Set a new password of at least 10 characters. If the email doesn't arrive within 5 minutes, check spam and promotions folders. If you no longer have access to your registration email, contact support from another email with a photo of your ID — the manual process takes up to 48 business hours.

Five failed login attempts trigger an automatic 15-minute lockout. Wait for the timer, then carefully verify your email and password — if you have 2FA enabled, make sure the code is current (codes rotate every 30 seconds). If the lockout persists after two clean attempts, the account moves to manual review for suspicious access. Email support from your registered email.

Mr Punter accepts players from a range of jurisdictions where local law permits online casino play. The primary market is the UK, but many EU and international countries are also supported. During sign-up, the system verifies your residency country against our accepted list — if your country isn't supported, you'll see a clear message and no account is created. Check the T&C page for the current accepted-countries list.

Go to Account > Security > Two-factor authentication. Scan the QR code with Google Authenticator, Authy, 1Password or Microsoft Authenticator. Save the backup codes in a password manager — without them, losing your phone means a manual ticket with identity verification taking up to 48h.

Yes. The same credentials work in your desktop browser, your phone browser and the mobile web app. Balance, active bonus, promotions and open bets sync instantly between devices. If you log in on two devices simultaneously, the older session may be asked to re-authenticate.

It's an AML (anti-money-laundering) requirement standard across licensed operators. KYC verifies that the person withdrawing is actually the account holder and helps prevent fraud. It's a one-time process — upload photo ID (front and back), a selfie with your ID and a proof of address less than 90 days old. Review takes up to 24 business hours.

Yes. Go to Account > Settings > Close account. Any remaining balance is paid to your verified withdrawal method. If you want to block re-opening for a fixed period, use Responsible gambling > Self-exclusion — options run from 24 hours to permanent. For UK-wide self-exclusion across all licensed operators, register with GamStop.

No. Our T&Cs prohibit duplicate accounts (same ID document, same IP address, same payment method). The system automatically detects if you try to register twice and blocks the second registration. If you had an account closed by self-exclusion and want to reactivate, don't create a new one — contact support to reactivate the original after the self-exclusion period ends.

Yes, with double verification for security. Request it from Account → Personal details → Change email. The system sends a confirmation link to your old address (valid 30 minutes) and another to the new one (valid 24h). Both must be confirmed. If your account has already passed KYC, we also request a photo of your ID to confirm identity. Typical process: 1-4 hours.

An active session expires automatically after 30 minutes of inactivity — a standard security rule. If you're actively playing (spins, active bets) the timer resets. You can manually extend by ticking "Keep me signed in" at login, but remember to log out manually on shared devices.

Yes. Every time you log in from a new device, browser or IP, you receive an automatic email with: date/time, approximate city (from IP), browser and operating system. If you don't recognise the login, immediately change your password from Account → Security and notify support. Logins from already "known" devices don't trigger notifications.