Go to Account → Responsible gambling → Deposit limit. Choose the period (daily, weekly or monthly), enter the maximum amount in GBP and confirm with your password. Applies instantly. You can combine several (for example £50 daily + £200 weekly). If you want to lower it later it applies instantly; if you want to raise it there's a mandatory 24-hour cool-off.

It's an industry-standard protection to prevent impulsive decisions. If you could raise a limit in the moment after a bad streak, it would be counter-productive — precisely what the tool is designed to prevent. The 24-hour wait gives you time to think it through. This is a standard mechanism at regulated operators worldwide.

No — it's a hard barrier by design. Not even contacting support will lift it before the term ends. It's intentional: self-exclusion is meant for moments when self-control isn't enough, and the option to cancel early would negate the point. If you picked 30 days, you wait 30 full days. The only exception is the 24-hour pause, which expires automatically the next day.

You can withdraw the available balance at the moment you activate the self-exclusion — KYC is already approved, so the withdrawal processes normally (24-48h via PayPal or Faster Payments bank transfer). If you have an active bonus, winnings from that bonus are lost if you withdraw before completing rollover — but your real deposit stays available.

Mr Punter self-exclusion only blocks you at Mr Punter Casino. GamStop is the UK's national self-exclusion scheme that blocks every UKGC-licensed operator. Because Mr Punter operates under offshore licensing, GamStop doesn't automatically apply to us — you need to self-exclude at Mr Punter directly (via the tools above) AND separately register with GamStop for UK operators. For the strongest coverage across ALL gambling sites (UK and offshore), install Gamban or BetBlocker on your device.

Yes. It's the National Gambling Helpline run by GamCare and funded by GambleAware (part of the industry's mandatory contribution to problem gambling support). 100% free from any UK landline or mobile, 24 hours a day, 365 days a year. Operators are trained counsellors with a duty of confidentiality. No personal details required to receive support — you can call under any name.

They're blocking software installed on your device (PC, phone, tablet) that block access to every gambling and betting site, not just Mr Punter. Gamban is paid (~£3/month) with high effectiveness; BetBlocker is free, developed by a recovery charity. They complement self-exclusion — while self-exclusion blocks only Mr Punter, Gamban/BetBlocker block any casino you try to open on the device. Great for reinforcing GamStop coverage on offshore operators.

No. During any self-exclusion (24h onwards) promotional notifications are completely blocked — no bonuses, no VIP offers, no balance reminders. It's part of the barrier. If you get an email from Mr Punter during an exclusion, it's likely a legitimate non-commercial one (support ticket reply, legal notice, withdrawal-processed alert). If in doubt, don't click any link and report it.

Deposit limit blocks depositing fresh money once the cap is hit. Loss limit blocks placing new bets when net losses reach the cap, regardless of how much you deposited. Example: if you deposit £100 and win £300 (£400 balance), a £50 loss limit kicks in from there — allowing £50 more losses before cutting you off. Deposit limit blocks recharging the £100 originally. They combine well: the first caps what you bring to the casino, the second caps what you lose within it.

Yes. Go to Account → Notifications and turn off Promotional emails, Promotional SMS and Push notifications. Applies instantly. You'll still receive non-promotional emails (withdrawals, KYC, security) because these are legally mandatory. If you want to reduce it further, enable reality check every 30 minutes — reduces the impulse to keep playing by showing your net balance.

Absolutely not. The minimum age is 18, verified by ID document during KYC. Mr Punter has systems to detect underage play (KYC pattern analysis, ID age check, cross-data verification). Detecting play by minors is a serious licence violation — the account is closed immediately, the balance is returned to the parent/guardian and the incident is reported to the licensing body. If you suspect a minor has access to your account, change your password now and notify support.

Not automatically. Mr Punter self-exclusion only applies at Mr Punter. For UK-wide blocking across all UKGC-licensed operators, register separately with GamStop (gamstop.co.uk) — free UK national scheme covering every UK-licensed casino, bingo and sportsbook. For blocking across ALL sites including offshore, install Gamban or BetBlocker at device level. Combining all three (Mr Punter self-exclusion + GamStop + Gamban) gives the strongest protection.